Sears Holdings will be closing its call center facility in High Point and laying off 325 workers starting in January 2017, according to a notice filed to the state Commerce Department.
The layoff’s at Sears Holdings’ 921 Eastchester Drive location will begin on Jan. 2 and be completed by Feb. 10. The facility will permanently close on Feb. 24, 2017.
Among the positions being fired include 89 telephone sales advisors, 142 total protection agreement advisors, 21 resolution specialists, 16 customer advocates, 13 data entry clerks and many other people from various positions at the facility.
There is no union organization at the facility, and bumping rights do not exist.
The company had announced in October that the center would be closing but did not say how many jobs would be affected.
Sears includes brands such as Sears, Kmart, Shop Your Way, Kenmore and Craftsman.
On Dec. 8, Sears Holdings reported a net loss of $748 million for its third quarter 2016 compared to a net loss of $454 million for the 2015 year same quarter. One can view the third quarter earnings presentation here.
“We remain fully committed to restoring profitability to our company and are taking actions such as reducing unprofitable stores, reducing space in stores we continue to operate (including through the Seritage lease arrangement), reducing investments in underperforming categories and improving gross margin performance and managing expenses relative to sales in key categories,” said CEO Edward Lampert in a statement.
Sears Holdings stock is trading Wednesday at $11.18, down almost 2 percent from its open of $11.42.
This notice was filed pursuant to the Worker Adjustment and Retraining Notification (WARN) Act, which must be filed 60 days in advance of a plant closing that affects more than 50 employees in a 30-day period or a mass layoff of at least 500 employees or between 50 to 499 employees if they make up at least one-third of the employer’s workforce.
All North Carolina filings under the WARN Act can be found here.

